1. Introduction

This Privacy Policy explains how Sophie Packham - Tongue Tie Specialist Midwife, collects, uses, and protects any personal information you provide when using this website. I am committed to ensuring your privacy is protected and your data is handled responsibly.

2. Who I Am

Sophie Packham - Tongue Tie Specialist Midwife, a UK-based midwife and qualified tongue-tie practitioner providing home visit care and clinical session appointments to families.

You can contact me via the form on this website or by email at sophie.packham@outlook.com

3. What Information I Collect

When you use this website, I may collect the following information:

Your name

Contact details

Information relevant to your enquiry

This information is collected when you submit a form on the website.

4. How I Use Your Information

Your information is used only to:

Respond to your enquiry

Arrange home visits or follow-up communication

Maintain records for legal or clinical purposes if required

I will never sell, distribute, or lease your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, the legal bases I rely on for processing your personal data are:

Consent – you give clear consent for me to process your information by submitting a form

Legitimate interest – to respond to enquiries and deliver midwifery/ infant services safely and appropriately

6. How Your Data Is Stored

Your information is securely stored in password-protected systems and email accounts. I take all reasonable steps to ensure your data is handled safely and not accessible to unauthorised parties.

I only retain your data for as long as necessary to fulfil your request or to comply with legal and professional requirements.

7. Your Data Protection Rights

You have the right to:

Access the personal data I hold about you

Request correction or deletion of your data

Withdraw your consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact me at sophie.packham@outlook.com

8. Cookies

This website may use essential cookies for basic functionality (e.g. form submissions). No tracking or advertising cookies are used.

9. Third-Party Services

This website is hosted by IONOS, which may collect anonymised usage data for performance and security.